Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We will collect the following information:

  • Your name and date of birth
  • Your email address and telephone number
  • Your address
  • Your smoking history
  • Your gender

Quote details as requested including but not limited to:

  • Cover Amount
  • Cover Term
  • Policy Type
  • Partner details (as above)

Information Sharing and Disclosure

If you have completed an application your information will be passed to insurance providers who may be willing provide you with cover.

They may use the information you have provided to:

  • Process the application you have made.
  • To write to you in the future with a view to offering you products they feel may be of interest to you.
  • To pass to third parties who provide relevant products and services that they think might be of interest to you so that they can also provide you with information about the products and services they provide.
  • To permit access to regulatory bodies to ensure that they are processing information correctly and complying with regulatory requirements.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your information will be kept for a period considered as long as necessary to provide the requested service by the user.

In accordance with the data protection act 1998, your data will be:

  • processed fairly and legally
  • processed for limited purposes and in an appropriate way
  • relevant and sufficient for the purpose
  • accurate
  • kept for as long as is necessary and no longer
  • processed in line with individuals’ rights
  • secure, and only transferred to other countries that have suitable data protection controls

You have the right to complain to the information commissioner (ICO) should you wish to make a complaint in relation to the data we hold, how it is processed, collected or stored.

3rd Parties

Your information will not be passed to any 3rd parties other than for the purpose of providing quotes for insurance products as requested.

Cookies

We may also collect information about your computer, including where available your IP address, operating system and browser type using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our website and deliver a better and more personalised service to you.

They enable us to:

  • Personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you.
  • Monitor general traffic patterns and usage of our Website to help us to improve our Website design and layout.
  • Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our Website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints link

Complaints Policy

If you wish to make a complaint about our service, please contact The Compliance Officer in writing at our Office address or email kelly@lifesecurityfinance.co.uk

All written complaints will be responded to within 48 hours either directly or in writing and a final, written response provided within 8 weeks of receiving the complaint.

Sandy Farm Business Centre The Sands Farnham Surrey GU10 1PX

E-Mail: kelly@lifesecurityfinance.co.uk

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr/

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0300 1239 123. Calls to this number cost no more than calls to 01 and 02 numbers 0800 023 4 567 calls to this number are now free on mobile phones and landlines Email: complaint.info@financial-ombudsman.org.uk Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm